Known Issues

Known Issues are problems that we are aware of. If you would like more information about any issue, please contact Ask A Librarian. If you find a problem that is not listed here, please use Report a Problem to let us know.

Emerald link resolver failure

As a result of Emerald moving their content to a new platform, article-level direct links for their titles are failing. The error is on the Emerald side and they are working with EBSCO to update the URL's. There is not a set time frame for this issue to be resolved. In the meantime if a user has clicked the "Linked Full Text" and gotten the "Page not found" error on the Emerald website, they will need to perform an advanced search in order to find the information they need until this issue is resolved.

Last updated on: Friday, November 14, 2014 - 12:04pm

Limited availability of full text PDFs due to privacy issues at ERIC.

Some articles are not available in ERIC due to privacy concerns. Please see ERIC's response for articles marked “PDF Release Pending”:

“PDF Release Pending” means that we are unable to release that document electronically at this time due to concerns about personally identifiable information in some of our older, non-peer reviewed documents. We are currently analyzing each document and are returning documents to ERIC on an ongoing basis. We expect this project to be complete in July 2014. In the meantime, the articles may be able to be retrieved through interlibrary loan and via microfiche.

Workarounds: If you need your article immediately, please submit an ILL request:

Last updated on: Monday, June 30, 2014 - 9:22am


May not work with some mobile devices.

Browser compatibility

ScienceDirect® is fully compatible with the following browsers running on  Microsoft® Windows operating systems:

    Microsoft® Internet Explorer® version 8.x, 9.x, 10.x and 11.x

We also strive to fully support the latest full versions of Mozilla® Firefox® and Google Chrome™ on Microsoft Windows. The following versions were tested for the most recent ScienceDirect release:

    Firefox version 28.x
    Chrome version 34.x

ScienceDirect is only fully tested on these browsers running on Microsoft Windows operating systems. Therefore, we can only guarantee full functionality to customers running these browsers on a Microsoft Windows operating system.

Other browsers and operating systems may also be able to access full ScienceDirect functionality; however, ScienceDirect E-Helpdesk cannot provide expert advice or technical support to solve problems you may encounter when using these systems.

Last updated on: Thursday, August 17, 2017 - 4:09pm


Linking out from PDF views will not work.

Last updated on: Tuesday, July 28, 2015 - 3:33pm

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